Privacy Policy

Last updated: May 2026

At Momas Pets, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy applies to momaspets.com and shop.momaspets.com. The website shop.momaspets.com is the official online shopping platform of Momas Pets and is part of momaspets.com.

By using our websites, browsing our products, creating an account, placing an order, contacting us, or submitting any information through our website, you agree to the terms of this Privacy Policy.

Who We Are

Business Name: MOMAS PETS
Main Website: https://momaspets.com/
Official Online Store: https://shop.momaspets.com/
Registered Address: 122, Royal Square, VIP Circle, Utran, Surat, Gujarat – 394105, India
Email: [email protected]
Phone/WhatsApp: +91 8460042474
Udyam Registration Number: UDYAM-GJ-22-0636229

Momas Pets is registered in India and offers pet care products, veterinary products, supplements, accessories, and related products to customers in India and internationally, including the USA, UK, UAE/Dubai, Australia, and other countries where delivery is available.

Information We Collect

We may collect personal information when you visit our website, place an order, create an account, contact us, subscribe to updates, or interact with our services.

The information we may collect includes:

• Full name

• Email address

• Phone number

• Billing address

• Shipping address

• Country, state, city, and postal/ZIP code

• Order details

• Product preferences

• Payment status

• Prescription details, where required

• Pet-related information shared by you

• IP address

• Browser type and device information

• Website usage and browsing activity

• Comments, reviews, or messages submitted on our website

How We Use Your Information

We use your information for the following purposes:

• To process and deliver your orders

• To confirm payments

• To provide customer support

• To send order updates, invoices, and delivery information

• To verify prescriptions, where required

• To handle returns, refunds, cancellations, and complaints

• To improve our website, products, and customer experience

• To prevent fraud, misuse, or unauthorized activity

• To comply with legal, tax, customs, shipping, and regulatory requirements

• To communicate important updates related to your order or our services

Orders, Payments, and Checkout

When you place an order through shop.momaspets.com, we collect the information required to process your order, payment, invoice, shipping, and customer support request.

Payment information is processed through secure third-party payment gateways. We do not directly store your complete card details, CVV, or sensitive banking information.

Payment gateways, banks, and financial service providers may process your information according to their own privacy policies and security standards.

International Orders

Momas Pets is registered in India and provides delivery to several international locations, including the USA, UK, UAE/Dubai, Australia, and other countries where shipping is available.

For international orders, your information may be shared with:

• Courier partners

• Shipping companies

• Customs authorities

• Import/export service providers

• Payment processors

• Regulatory authorities, if required

This information may be required for delivery, customs clearance, import documentation, taxes, duties, and legal compliance.

Prescription and Veterinary Product Information

Some veterinary products, medicines, supplements, or regulated items may require a valid veterinary prescription or additional verification before dispatch.

If prescription information is submitted to us, it will be used only for order verification, product dispatch, legal compliance, and customer support.

Customers are responsible for checking whether a product is suitable and legally allowed in their country before placing an order.

Comments and Reviews

When visitors leave comments, reviews, or feedback on our website, we may collect the information shown in the form, along with the visitor’s IP address and browser user agent string to help detect spam and prevent misuse.

Visitor comments or reviews may be checked through an automated spam detection service.

If your comment or review is approved, the name or details you provide may be visible publicly on the website.

Contact Forms and Support Requests

When you contact us through a form, email, WhatsApp, phone, or website message, we may collect your name, email address, phone number, order details, and message content.

We use this information to respond to your enquiry, resolve your issue, provide product support, or assist with orders, shipping, returns, refunds, and complaints.

Media Uploads

If you upload images, documents, prescriptions, product photos, or other files to our website or share them with us, please avoid uploading files that contain unnecessary personal information or embedded location data.

Uploaded files may be used for customer support, prescription verification, damaged product claims, return/refund processing, or order-related assistance.

Cookies

Our website may use cookies to improve user experience, remember cart details, keep users logged in, analyze website traffic, prevent spam, and support marketing or advertising activities.

Cookies may be used for:

• Website functionality

• Shopping cart and checkout

• Login sessions

• Security

• Analytics

• Performance improvement

• Advertising and remarketing

• Spam prevention

If you leave a comment on our website, you may choose to save your name, email address, and website in cookies for convenience.

You can disable cookies through your browser settings, but some website features may not work properly.

Analytics and Advertising

We may use analytics and advertising tools to understand website performance, improve user experience, measure marketing campaigns, and show relevant ads.

These tools may collect information such as IP address, browser type, device details, pages visited, time spent on website, and interaction data.

We may use services such as Google Analytics, Google Ads, Meta/Facebook tools, or similar platforms. These third-party services may use cookies, pixels, or tracking technologies according to their own privacy policies.

Embedded Content from Other Websites

Pages on our website may include embedded content such as videos, images, product information, social media posts, maps, or articles.

Embedded content from other websites behaves in the same way as if you visited those websites directly. These third-party websites may collect data, use cookies, track your interaction, and monitor your activity according to their own privacy policies.

Who We Share Your Data With

We do not sell your personal information.

We may share necessary information with trusted third parties only when required to operate our business and provide services to you, including:

• Courier and logistics partners

• Payment gateways

• Website hosting providers

• IT and security service providers

• Customer support tools

• Analytics and advertising platforms

• Customs and regulatory authorities

• Legal, tax, or government authorities, where required

• Veterinary or prescription verification support, if applicable

How Long We Retain Your Data

We retain customer, order, payment, shipping, communication, and transaction records as long as required for business, legal, accounting, tax, regulatory, fraud prevention, and customer support purposes.

If you leave a comment or review, the comment/review and its metadata may be retained unless removal is requested and approved.

For registered users, we store the personal information provided in their user profile. Users may view, edit, or delete certain personal information where the website allows, except information that must be retained for legal, tax, security, or administrative reasons.

Your Rights

Depending on applicable law, you may request:

• Access to the personal information we hold about you

• Correction of incorrect information

• Deletion of personal information, where legally possible

• Withdrawal of consent for certain uses

• Information about how your data is used

• Export of personal data provided by you

Please note that we may not be able to delete data that we are required to keep for legal, tax, order, payment, fraud prevention, dispute resolution, customs, or regulatory purposes.

To request privacy-related support, contact us at [email protected].

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, payment system, or digital storage method can be guaranteed to be 100% secure. Customers are advised to use strong passwords and keep their login information confidential.

Children’s Privacy

Our website is intended for use by adults or users under adult supervision. We do not knowingly collect personal information from children without parental or guardian consent.

If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.

Third-Party Links

Our website may contain links to third-party websites, payment gateways, courier tracking pages, social media platforms, or partner services.

We are not responsible for the privacy practices, security, policies, or content of third-party websites. Please review their privacy policies before sharing any information.

Where Your Data Is Sent

Your data may be processed in India or other countries depending on the services used for hosting, payments, analytics, shipping, marketing, customer support, and international order fulfilment.

For international shipping, your information may be shared with courier partners, customs authorities, and related service providers outside India.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

Customers are encouraged to review this page periodically to stay informed about how we protect personal information.

Contact Us

For questions about this Privacy Policy or your personal information, please contact:

MOMAS PETS
Registered Address: 122, Royal Square, VIP Circle, Utran, Surat, Gujarat – 394105, India
Email: [email protected]
Phone/WhatsApp: +91 8460042474
Main Website: https://momaspets.com/
Official Online Store: https://shop.momaspets.com/