Terms and Conditions

Last updated: May 2026

Welcome to Momas Pets.

These Terms and Conditions apply to momaspets.com and shop.momaspets.com. The website shop.momaspets.com is the official online shopping platform of Momas Pets and is part of momaspets.com.

By accessing our websites, using our services, booking a consultation, creating an account, browsing products, or placing an order, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with these Terms, please do not use our websites, services, or online store.

Business Details

Business Name: MOMAS PETS
Main Website: https://momaspets.com/
Official Online Store: https://shop.momaspets.com/
Registered Address: 122, Royal Square, VIP Circle, Utran, Surat, Gujarat – 394105, India
Email: [email protected]
Phone/WhatsApp: +91 8460042474
Udyam Registration Number: UDYAM-GJ-22-0636229

Website Relationship

momaspets.com is the main website of Momas Pets.

shop.momaspets.com is the official online store of Momas Pets and is used for product listings, online orders, payments, shipping, returns, refunds, and customer support.

For the purpose of these Terms, “Momas Pets,” “MOMAS PETS,” “we,” “our,” and “us” refers to the business operating both momaspets.com and shop.momaspets.com.

Services and Products Provided

Momas Pets may provide pet-related products and services, including but not limited to:

• Pet care products

• Veterinary products

• Pet supplements

• Pet food and nutrition products

• Grooming and hygiene products

• Accessories for pets and animals

• Online pet consultancy

• Pet behavior consultations

• Pet health and wellness guidance

• Pet diet and nutrition recommendations

• Pet training advice

• Pet adoption and rehoming guidance

• Pet care tips and resources

Consultations may be provided through online platforms such as video calls, phone calls, emails, WhatsApp, or live chat, depending on the selected service.

User Eligibility

By using our websites, services, or online store, you confirm that:

• You are legally allowed to use our website and place orders.

• You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.

• You are providing accurate, complete, and truthful information.

• You will use our website only for lawful purposes.

Product Information

We make reasonable efforts to display accurate product details, images, prices, ingredients, usage information, availability, and descriptions.

However, product packaging, formulation, price, availability, and details may change from time to time. Customers should always read the product label, instructions, and warnings before use.

Momas Pets reserves the right to correct errors, update product information, change prices, cancel orders, or refuse service where necessary.

Veterinary and Medical Disclaimer

Information provided on our websites, product pages, blogs, or consultations is for general pet care awareness and support only.

It should not be considered a replacement for diagnosis, treatment, emergency care, or professional veterinary advice.

Always consult a qualified veterinarian before using any medicine, supplement, treatment, or health-related product for your pet or animal.

In case of emergency, serious illness, injury, allergic reaction, poisoning, seizure, breathing difficulty, or any urgent health concern, contact a local licensed veterinarian immediately.

Prescription and Regulated Products

Some veterinary medicines, prescription products, supplements, or regulated animal health products may require a valid veterinary prescription or additional verification before dispatch.

If a prescription is required and not provided, Momas Pets may cancel the order.

Customers are responsible for checking whether a product is suitable and legally allowed in their country, state, or region before placing an order.

User Responsibilities

As a user or customer, you agree to:

• Provide accurate personal, shipping, billing, and pet-related information.

• Check product suitability before purchase or use.

• Follow product instructions, dosage guidance, and label warnings.

• Consult a qualified veterinarian where required.

• Not misuse any medicine, supplement, or product.

• Not use our website for unlawful, harmful, abusive, or fraudulent activity.

• Not attempt to interfere with website security, payment systems, or user accounts.

Orders and Acceptance

Placing an order on shop.momaspets.com does not automatically mean the order has been accepted.

Momas Pets reserves the right to cancel, reject, or modify an order in cases such as:

• Product unavailability

• Pricing error

• Payment failure

• Incorrect customer information

• Shipping restrictions

• Prescription not provided where required

• Destination country restrictions

• Suspicious or fraudulent activity

• Import/export restrictions

• Regulatory or customs limitations

If an order is cancelled after payment, an eligible refund will be processed as per our Refund and Returns Policy.

Pricing and Payments

Product prices are displayed on the website and may be shown in supported currencies depending on website settings, customer location, or checkout configuration.

Payment is required at the time of placing an order or booking a paid service.

We may accept payments through credit card, debit card, UPI, net banking, wallets, international cards, PayPal, or other third-party payment providers, depending on availability at checkout.

Payments are processed securely through third-party payment gateways. Momas Pets does not directly store complete card details, CVV, or sensitive banking information.

International customers may be charged additional currency conversion fees, bank fees, payment gateway fees, import duties, taxes, or customs charges.

Shipping and Delivery

Momas Pets is registered in India and offers delivery to multiple countries including the USA, UK, UAE/Dubai, Australia, and other countries where shipping is available.

Delivery depends on product availability, courier service, destination country, customs clearance, product eligibility, and local import rules.

Estimated delivery timelines are provided for guidance only and are not guaranteed.

Customers are responsible for providing complete and correct shipping information. Momas Pets is not responsible for failed delivery due to incorrect address, unavailable recipient, wrong phone number, or customs-related issues.

For more details, please refer to our Shipping and Delivery Policy.

International Orders, Customs, and Duties

For international orders, customers are responsible for ensuring that the ordered products are legally allowed to be imported and used in their country.

International orders may be subject to:

• Customs inspection

• Import duties

• Local taxes

• VAT/GST

• Courier handling charges

• Product restrictions

• Prescription or documentation checks

• Regulatory approval

These charges and responsibilities are generally borne by the customer unless clearly mentioned otherwise.

Momas Pets is not responsible for customs rejection, seizure, delay, import restriction, penalty, or additional charges imposed by local authorities.

Returns, Refunds, Exchanges, and Cancellations

Returns, refunds, exchanges, and cancellations are handled according to our separate policies:

• Refund and Returns Policy

• Shipping and Delivery Policy

• Cancellation Policy

Some products may not be returnable due to safety, hygiene, veterinary, prescription, perishable, customs, or regulatory reasons.

Customers should read the applicable policy before placing an order.

Consultation Booking and Payment

For online consultancy services, customers may be required to book an appointment through our website, phone, WhatsApp, or other available booking method.

Customers must provide accurate information during booking.

Payment for consultation services may be required at the time of booking.

Consultation cancellation and refund eligibility will depend on the service type and cancellation timing communicated at the time of booking.

No refund may be issued for no-shows, late attendance, or cancellations made after the allowed cancellation period.

No Guarantee of Results

Momas Pets aims to provide useful pet care guidance, quality products, and reliable customer support.

However, we do not guarantee specific results from any product, supplement, treatment, training advice, consultation, or recommendation.

Pet health, behavior, diet response, and product results may vary depending on species, breed, age, health condition, environment, existing medical issues, and how the product or advice is used.

Limitation of Liability

To the maximum extent permitted by law, Momas Pets shall not be liable for indirect, incidental, special, or consequential damages arising from:

• Use or misuse of products

• Incorrect product selection

• Failure to consult a veterinarian

• Allergic reactions or side effects

• Delivery delays

• Customs issues

• Payment gateway issues

• Website downtime

• Third-party service failures

• Customer-provided incorrect information

• Advice followed without professional veterinary supervision

Customers use products and services at their own responsibility and should seek professional veterinary advice where required.

Privacy and Data Protection

We value your privacy and handle personal information according to our Privacy Policy.

By using our websites, services, or online store, you consent to the collection and use of your information as described in our Privacy Policy.

Intellectual Property

All content on momaspets.com and shop.momaspets.com, including text, images, product content, graphics, videos, logos, designs, icons, and other materials, is owned by Momas Pets or used with permission.

You may not copy, reproduce, modify, distribute, sell, reuse, or exploit any website content without prior written permission from Momas Pets.

Account Suspension and Termination

We reserve the right to suspend, restrict, or terminate access to our website, services, or customer account if we suspect:

• Fraudulent activity

• Misuse of services

• Violation of these Terms

• Abusive communication

• False information

• Unauthorized access

• Payment fraud

• Illegal activity

If your account or access is suspended due to violation of these Terms, you may not be entitled to a refund for services already provided or orders already processed.

Third-Party Links and Services

Our websites may include links to third-party websites, payment gateways, courier tracking pages, social media platforms, or external resources.

Momas Pets is not responsible for the content, privacy practices, terms, security, or services of third-party websites.

Customers should review third-party policies before using their services.

Changes to These Terms

Momas Pets may update or modify these Terms and Conditions at any time.

Updated Terms will be posted on this page with the revised date. Continued use of our websites or services after changes means you accept the updated Terms.

Governing Law

These Terms and Conditions are governed by the laws of India.

Any disputes shall be subject to the applicable jurisdiction in Gujarat, India.

Contact Us

For questions or concerns regarding these Terms and Conditions, please contact:

MOMAS PETS
Registered Address: 122, Royal Square, VIP Circle, Utran, Surat, Gujarat – 394105, India
Email: [email protected]
Phone/WhatsApp: +91 8460042474
Main Website: https://momaspets.com/
Official Online Store: https://shop.momaspets.com/

shop.momaspets.com is the official online store of Momas Pets and is part of momaspets.com.